Charleston County Aviation Authority

  • Ground Transportation Specialist I

    Job Locations US-SC-Charleston
    Job ID
    2018-1023
    Type
    Regular Full-Time
    Category
    Customer Service/Support
  • Overview

    The GTO Specialist, reporting to the GTO supervisor, is responsible for the accurate processing of parking lot tickets ensuring the proper collection of fees, while complying with department rules and regulations. The Specialist also is responsible for working the Ground Transportation booth, which assists passengers in obtaining taxi and shuttle services to local destinations. Enforce the rules and regulations governing Ground Transportation services. The Specialist works in a collection booth, meeting and greeting parking lot users, and collects parking fees appropriate for the vehicle and stay. The Specialist also works the Ground Transportation booth assisting customers in obtaining proper services. The Specialist may work a designated shift or a rotating shift. The position provides 24/7 coverage.

    Responsibilities

    1. Collects and processes parking fees, while ensuring the amount is correct.
    2. Maintain and account for all parking tickets and transactions.
    3. Balance daily revenue collected for shift with journal tape and ticket transactions.
    4. May provide basic information to customers as to directions and destinations.
    5. Greet customers in a professional manner and provide accurate information to customers regarding ground transportation services.
    6. Assists with express lanes, stock room, semi-annual taxi inspections, and processing of ACE employees at toll plaza, collect temporary charter fees at Ground Transportation booth.
    7. Performs other duties as assigned to meet overall objective of the position and the department in support of the CCAA Mission.

     

     

    KNOWLEDGE AND SKILLS

     

    The position requires a thorough knowledge CCAA GTO parking regulations and fee structures for a variety of users. The incumbent must be able to use the computerized equipment for determining, collecting, and recording fee collection. The Specialist should have a basic knowledge of directions and destinations to assist users in navigating their way from the airport environment.

     

    ABILITIES

     

    Requires the ability to communicate orally clearly and concisely with GTO users. Must be able to handle parking fee or related disputes with customers who may be unfamiliar with CCAA fee structures or regulations.

     

    PHYSICAL DEMANDS

    Requires the ability to function indoor in an office environment and outdoors engaged in a tollbooth or extending standing while working at the taxi booth. Work is of a sedentary nature while working in the booth and one of standing and minor walking when working the Taxi booth. Requires ambulatory ability to move to different work locations and to bend, stoop, climb, and reach. Requires arm, hand, and finger dexterity to and use a computer keyboard and other office equipment. Requires the ability to wear a variety of protective equipment and work in areas with temperature variations. Requires near and far visual acuity to observe moving vehicles and people read written materials. Requires auditory ability to carry on conversations in person and over the phone, including the ability to project voice in noisy work settings.

     

    WORK ENVIRONMENT

     

    Work is performed indoors and outdoors where some safety considerations exist from proximity to moving cars and trucks and environmental considerations.

    Qualifications

    EDUCATION AND EXPERIENCE

     

    The position typically requires 3-6 months training; a high school diploma is required.

     

     

    CERTIFICATES, LICENSES, REGISTRATIONS

     

    May require a valid driver’s license.

     

    BENEFITS

     

    Charleston County Aviation Authority has a comprehensive benefits package including:

    • BCBS Medical Insurance (PPO & HDHP)
    • Dental and Vision
    • Short Term Disability
    • Term Life
    • Critical Illness Insurance
    • Flexible Spending/Dependent Care Accounts
    • Health Savings Account (HSA) with HDHP
    • South Carolina Retirement
    • South Carolina Deferred Compensation (401k and/or 457)
    • Annual/Sick Leave
    • 11 Paid Holidays
    • Employee Assistance Program
    • Employee Tuition Reimbursement
    • Wellness Program

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